UK Web Hosting Frequently Asked Questions (FAQ's)
To answer some of your most frequently asked questions about our UK website hosting services we have presented some of them below for you.
If there is a question that you have that we have not answered below then please contact us.
Q. How long will it take to set up my web hosting account?
A. Your web hosting account will be set up within 24 hours of Jomongee receiving your order.
Q. What information do you require to set up my web hosting account?
A. We will require details of the domain or domains you wish to be hosted.
Q. What information will I receive once the web hosting is set up?
A. We will send you a Welcome email that will provide you with all the instructions necessary to logon to your control panel, set-up email and upload your website.
Q. When I enter my domain name all I can see is the Jomongee placeholder page. How do I remove it?
A. You need to login into your cPanel, goto the public_html directory of the account and delete the index.php file.
Q. Can I transfer my web hosting from another company to you?
A. Yes. However, please check the server requirements for your website or contact us if you are unsure whether our server will be appropriate for hosting your website.
Q. How long does it take for my domain name to be available?
A. Domain transfers can take several days to propagate throughout the Internet and Jomongee has no control over this process.
Q. I don't have a domain name do I need one for a web hosting account?
A. Yes you will. You can purchase a domain name from our website together with a web hosting package.
Q. If I already have a domain name, can I still host with you?
A. Yes. All we need is the domain name to set-up your web hosting account.
Q. Can I transfer my domain name to you?
A. Yes. If you are transferring (UK) domains it is free else International (.com) is £6. We do not profit from this, as it's what we're charged from our registrar.
Q. What is your domain name IPS TAG?
A. Our domain name IPS TAG is 'TUCOWS-CA'
Q. If I want to transfer my domain name to another company, what do I need to do?
A. You need to log a support ticket on our Helpdesk and tell us what IPS TAG you require and we will change it for you.
Q. How long does it take to transfer a domain?
A. Once the transfer has been submitted, it can take anywhere from 24-72 hours.
Q. Do you offer domain parking?
A. Yes we do. Have a look at your particular package allocation.
Q. How do I renew my domain name?
A. You will be notified by email reminders 90, 60, 40 and 5 days before it expires to the email address you placed with your original order. Please contact us if you want to renew your domain name.
Q. Do you offer an easy access control panel?
A. Yes, each account comes with the leading control panel cPanel, allowing you to manage your web hosting account.
Q. Is there any documentation about the Control Panel?
A. Information about your Website Control Panel is available here:
http://www.cpanel.net/docs/cpanel/
Q. How can I see how many visitors I am getting?
A. You will have access to Webalizer within Cpanel which provides a comprehensive record of site statistics. A sample can be found here: www.mrunix.net/webalizer/sample
Q. Can I use CGI scripts on my website?
A. Yes, you can use PHP or CGI scripts. Your account comes with a number of pre-installed script. Click on 'CGI Centre' inside the Control Panel and you will see a list of scripts. Here is a link to the script documentation: http://web.mit.edu/wwwdev/cgiemail/user.html
Q. Which databases do you support?
A. We support MySQL. MySQL is the world's most popular open source database, recognized for its speed and reliability.
Q. Do you support FrontPage?
A. Yes, FrontPage Extensions on the server are free!
Q. What versions of Frontpage Extensions do you support?
A. We support Microsoft Frontpage 98, 2000, 2002 and 2003.
Q. Do you support FTP?
A. Yes, we support FTP. We recommend you use FileZilla, CUTE FTP or WS FTP.
Q. Do you offer phpMyAdmin for database administration?
A. Yes! phpMyAdmin comes pre-installed into your control panel.
Q. Can I access my account using SSH or Telnet?
A. To guarantee the highest security to all of our customers we do not provide SSH or Telnet access. However, we may consider access on an individual basis after consultation.
Q. Do you offer dial up Internet Access?
A. No, we do not offer dial up Internet Access. Our team is focused on providing lightning fast affordable web hosting.
Q. Do you allow adult content websites?
A. No, we do not allow adult content websites. A clear guideline can be found in our Terms and Conditions.
Q. Are there any other general restrictions?
A. In general we do not allow sites whose primary purpose is file downloads or transfer. We must have this restriction to ensure that all users receive fast, dependable service. Transfer only sites put an undue burden on our servers.
Q. Do you support ASP?
A. No. We only support Linux (Unix) applications.
Q. How often can I update my website?
A. All Jomongee accounts come with unlimited 24/7 access to update your website.
Q. How often are the backups done?
A. Your site will be backed up every day. We would recommend all clients make their own site back-ups.
Q. Do you put adverts on my website?
A. No, we never put adverts on any sites hosted.
Q. Can I upgrade my account or add more features?
A. Yes, you can upgrade to a new plan at anytime.
Q. Will I be able to use your SSL certificate or do I have to purchase my own?
A. You can use our SSL certificate, however, it is only available through our domain name. With our certificate you can use the secure URL
https://www.jomongee.co.uk/~yourusername - you may find this fine for your particular use. However, if you want https://www.yourdomain.com/ you will need to provide your own certificate. For professional use, we suggest you purchase your own certificate so visitors do not see our domain name when they go to your secure pages.
Q. Do you have a reseller program?
A. Yes. Please contact us for more details.
Q. What is the preferred method of payment?
A. We accept most online Credit and Debit cards. If you would prefer to pay by Cheque, please contact us.
Q. Can I pay by cheque?
A. Yes, please contact us.
Q. What currency can I order my web hosting in?
A. We price in Sterling GBP but when you proceed to checkout you can select USD or EUR as alternative payment types.
Q. Are my credit card details secure?
A. Yes. All online payments are transferred to WorldPay - our third party gateway partner, and all transactions are updated on their secure server. We never see or get access to your credit card details.
Q. Can I host a commercial website?
A. Yes, Jomongee can host your commercial website.
Q. Can you design my website for me?
A. Yes, we offer website design services. Our team is focused on providing web hosting for all our customers.
Q. When can I have my free website submission service?
A. As soon as your website is ready to be submitted.
Q. Do you provide technical support?
A. Yes, we provide technical 24/7 support via an online Helpdesk email ticket system. Alternatively, you can click the live help, email or phone.
Q. Does your web hosting packages support DreamWeaver?
A. Yes they do.
Q. I have an Apple Mac, can I use the cPanel?
A. Yes, we have Apple Mac customers who can use all components of the cPanel and host successfully with us.
